Support
Last updated: 19 September 2026
Something not working, or not behaving the way you expected? Write to us and a person will answer.
Email shipshape@hideandseek.digital
We reply within two business days. It helps enormously if you tell us the boat’s name, what you were doing, and what you expected to happen instead — a screenshot is worth a paragraph.
Common questions
- I can’t sign in
- Nautek uses an email address and password. In the mobile app, tap Forgot password? on the sign-in screen and we will email you a reset link — check spam, it arrives from a
shipshape@address. On the website, email us and we will send you one. If the address itself isn’t recognised, you may have been invited on a different one; ask whoever invited you which they used. - I was invited to a boat but can’t see it
- An invitation is tied to the email address it was sent to. Sign in with that exact address, then open More → Switch boat. If the invite has expired, ask the owner to send it again.
- How do I stop sharing the boat’s position?
- Position sharing is off until you turn it on, and you can turn it off at any time in the app — new positions stop being recorded immediately. The app never reads your location in the background.
- How do I delete my account?
- In the app: More → Profile → Close your account. It shows you what will be deleted and what will transfer to another owner before anything happens. Details are in the privacy policy.
- Can I get my data out?
- Yes — there is an export in the app’s privacy screen, and you can ask us for a full copy at any time.
Reporting a security problem
If you have found a vulnerability, email shipshape@hideandseek.digital with “Security” in the subject. Please give us a reasonable chance to fix it before telling anyone else.